Cancellation policy

Purchase Option Cancellations

Some items in our store may be offered as a subscription or a pre-order. This policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries based on the subscription duration and frequency you select. Your payment details will be stored securely and you'll be charged for each delivery, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel at any time. To cancel or change your subscription, visit the link in your order confirmation email to manage your subscription. See our Returns Policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying a product not yet in stock. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date. You can cancel a pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it but you can request a refund in accordance with our Returns Policy.